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  • How do you "Log In" to buy products?"
    Please click on (upper right corner). Then click New to this site? Sign Up. If you have an existing username/password on our old website, you will have to create a new username and password for this website. Old Usernames and Old Passwords won't automatically work. All User Requests are approved directly by us. We will Approve or Deny your access ASAP.
  • Who can you purchase the Vision Products?
    We only sell to Licensed Doctors, Optometrists, Vision Therapists, etc. We don't sell directly to patients. Please contact your Doctor to order our products.
  • How can I contact Hummingbird Hues, LLC?"
    Please email us at: info@hummingbirdhues.com
  • Do you offer any training for your Vision Equipment?
    No. We are the manufacturer. Please contact the College of Syntonic Optometry for any “How To Use” questions regarding any of the Syntonic Equipment. ​ ​ College of Syntonic Optometry Toll free: 877-559-0541 Website: csovision.org The College of Syntonic Optometry offers courses that will provide you with practical education and theoretical knowledge including understanding the history and basic concepts of Optometric Syntonic Phototherapy, pupil assessment, convergence near point, functional visual field assessment, along with reviewing all the filters used in Syntonics, analysis of color fields, endocrinology and advanced concepts in understanding of the autonomic nervous system in treating with Syntonics.
  • What if I am overcharged or undercharged for Shipping Charges on my order?
    ALL SHIPPING PRICES CHARGED THROUGH THE WEBSITE ARE ESTIMATED. Additional shipping charges MAY APPLY for ALL ORDERS, including USA, Canada, Mexico, and International orders. By placing an order, you agree to pay additional shipping charges if applicable. If you are overcharged for shipping, we will refund the difference when the order is processed. Thank you!
  • Do you have a Return Policy?
    Yes. RETURN POLICY FOR ALL PRODUCTS SOLD BY HUMMINGBIRD HUES, LLC Upon receipt, please inspect your merchandise thoroughly. If you receive damaged merchandise, please contact us immediately so that we can file a claim with the shipping carrier. If your item is defective, please contact us within 10 days of receipt so that we can facilitate a repair or replacement. If you are unsatisfied with your purchase and the merchandise does not show wear, you may return it to us within 30 days of receipt for an exchange or refund, minus a 10% restocking fee, with the following return exception: Optomatters Goggles - as they cannot be sterilized. Returned item(s) including Portable Light Units and Visual Field Charters must be undamaged, unused and complete. No shipping charges will be refunded or reimbursed. Returns will only be accepted if Hummingbird Hues, LLC has been contacted, and a valid RGA (Returned Goods Authorization) number has been issued. Please contact us via email at hummingbirdhuesllc@gmail.com. Customers are responsible for all return shipping charges. Once your return is received at our shop, all items will be inspected and/or tested before a credit is authorized. Used items showing wear and items with missing parts or damage will not be issued for credit. We recommend that you purchase Insurance through the Shipping Carrier that you return the package to us through. We are not responsible for damages caused to return packages by Shipping Carriers (UPS, FedEx, USPS, etc.). We will credit your original account used to purchase returned item(s) for the original amount minus any shipping charges, handling charges and restocking fees, once the return is processed and complete.
  • Do you ship the Vision Equipment outside of the United States?
    Yes. We ship our products all over the world! However, ALL SHIPPING PRICES CHARGED THROUGH THE WEBSITE ARE ESTIMATED. Additional shipping charges MAY APPLY for ALL ORDERS, including USA, Canada, Mexico, and International orders. By placing an order, you agree to pay additional shipping charges if applicable. If you are overcharged for shipping, we will refund the difference when the order is processed. Thank you!
  • Does your equipment work with outlets/power in International Countries?
    Our equipment is set up for US power/outlets. In most all international countries, the standard voltage is 220 V and the frequency is 60 Hz or 50 Hz. You cannot use USA electric appliances Internationally without a voltage converter, because the standard voltage Internationally (220 V) is higher than in the United States of America (120 V). You can seriously damage your equipment. You need a voltage converter and power plug adapter for your specific country. You can find these at Amazon by searching for: Find combo plug adapters/converters at AMAZON.COM Please make sure to use the correct voltage converter and power plug adapter for your region. Thank you!
  • Does Hummingbird Hues have a privacy policy?
    Yes. Privacy Policy for Hummingbird Hues We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. If you don’t want us to process your data anymore, please contact us at info@hummingbirdhues.com or send us mail to: Hummingbird Hues Vision LLC, 3887 40th Lane, Avondale, CO 81022. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@hummingbirdhues.com or send us mail to: Hummingbird Hues Vision LLC, 3887 40th Lane, Avondale, CO 81022.
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