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Frequently asked questions
Frequently Asked
To log in, click 'Log In' at the top right corner of our website and select 'New to this site? Sign Up.' While some products can be purchased without a referral, they should always be used under the guidance of a qualified healthcare professional. By purchasing, you accept full responsibility for their appropriate use.
As a manufacturer, we do not provide training. However, for Syntonic Equipment training, we recommend reaching out to the College of Syntonic Optometry at csovision.org. They offer comprehensive courses covering practical education, theoretical knowledge, and essential concepts like Optometric Syntonic Phototherapy, pupil assessment, convergence near point, and functional visual field assessment.
Yes. We ship our products all over the world!
Place items in your Shopping Cart to see if we ship to your address and the shipping charges.
International orders are subject to customs fees/import fees when delivered. These fees are the responsibility of the buyer. If you don't get your package from Customs and it is returned to us, you will forfeit any and all refunds for the order, including product costs and shipping costs. No refunds, no exceptions.
ALL SHIPPING PRICES CHARGED THROUGH THE WEBSITE ARE ESTIMATED.
Additional shipping charges MAY APPLY for ALL ORDERS, including USA, Canada, Mexico, and International orders.
By placing an order, you agree to pay additional shipping charges if applicable.
If you are overcharged for shipping, we will refund the difference when the order is processed.
Thank you!
Our equipment is made for US power outlets (120 V, 60 Hz). If you're outside the US, you'll need a voltage converter and a power plug adapter for your country (usually 220 V, 50/60 Hz). Using the equipment without these can cause damage. You can find suitable converters and adapters on Amazon or other electronics stores. Make sure to use the correct ones to avoid any issues.
Yes. RETURN POLICY FOR ALL PRODUCTS SOLD BY HUMMINGBIRD HUES: Upon receipt, please inspect your merchandise thoroughly. If you receive damaged merchandise, please contact us immediately so that we can file a claim with the shipping carrier. If your item is defective, please contact us within 10 days of receipt so that we can facilitate a repair or replacement. If you are unsatisfied with your purchase and the merchandise does not show wear, you may return it to us within 30 days of receipt for an exchange or refund, minus a 10% restocking fee, with the following return exception: Syntonic Goggles - as they cannot be sterilized. Returned item(s) including Portable Light Units and Visual Field Charters must be undamaged, unused and complete. No shipping charges will be refunded or reimbursed. Returns will only be accepted if Hummingbird Hues has been contacted, and a valid RGA (Returned Goods Authorization) number has been issued. Please contact us via email at info@hummingbirdhues.com. Customers are responsible for all return shipping charges. Once your return is received at our shop, all items will be inspected and/or tested before a credit is authorized. Used items showing wear and items with missing parts or damage will not be issued for credit. We recommend that you purchase Insurance through the Shipping Carrier that you return the package to us through. We are not responsible for damages caused to return packages by Shipping Carriers (UPS, FedEx, USPS, etc.). We will credit your original account used to purchase returned item(s) for the original amount minus any shipping charges, handling charges and restocking fees, once the return is processed and complete.
Our Privacy Policy explains what information you share with Hummingbird Hues and what we collect when you use the site. This may include your name, email address, login details, IP address, device and browser information, and purchase history. We use that information to process orders, improve the website, and support your account and shopping experience.
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